Shipping policy

Thank you for shopping with CJ Pellicano Enterprise. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after payment has been successfully received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Time

We offer standard shipping for all orders.

Estimated delivery times:

  • United States (USA): 2–5 business days
  • GCC Countries: 5–10 business days
  • International Orders (if available): 7–20 business days

Please note that these delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.

Any available free shipping promotions will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

You can use this tracking number to monitor your shipment through the courier's tracking system.

5. Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order.

CJ Pellicano Enterprise is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Customs inspections
  • Public holidays
  • Severe weather conditions
  • High order volumes

Such delays are beyond our control, and we appreciate your patience.

7. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist you in resolving it.

8. Customs & Import Duties

For international shipments, customers are responsible for any customs duties, import taxes, or other government fees imposed by their country.

These charges are not included in the product price or shipping fee unless otherwise stated.

9. Delivery Confirmation

Once the courier confirms that your order has been delivered to the provided shipping address, CJ Pellicano Enterprise is not responsible for lost or stolen packages.

If you believe your package was delivered incorrectly, please contact the shipping carrier immediately and inform our support team.